The product is not being activated and is being replaced over time. Below is the email from their support department referencing a SPOT 2 I bought in early December. Apparently they don't have an issue continuing to sell them knowing they will have to issue replacements. They are replacing or upgrading both the Spot 1 and Spot 2. It might be a good product, but I'm not impressed a month later with not a single chance to use it or the slow process outlined below. I'm requesting to return mine for a full refund until they get their issues resolved.
"In regards to your email below, like explained in the previous email we are experiencing a bit of delay in sending out the return shipping material. If you are planning a trip soon and need a Spot device fairly quick you can certainly return your Spot 2 device and purchase a Spot 1 as that is the only device available for sale at this point. (So, buy a Spot 1 unit so they can try to upgrade me to a Spot 2 as noted below???)
We are working on a upgrade program for existing Spot 1 customer wanting to upgrade to Spot 2 device. Once that is finalize you are welcome to upgrade to a Spot 2 if you choose to return your Spot 2 unit.
Best Regards,
SPOT Customer Service"Get more detail about SPOT Personal Tracker.
No comments:
Post a Comment